Delivery Policy

Effective Date: 25-11-25

At Indulge Creamery, we strive to deliver our ice creams and frozen desserts in perfect condition, maintaining the highest standards of freshness and quality. Please read our Delivery Policy carefully to understand how our delivery process works.

1. Delivery Areas

We currently deliver to the locations listed on our website or checkout page.

●       If your address falls outside our serviceable area, you will be notified during checkout.

●       We may expand or modify our delivery coverage from time to time.

2. Delivery Timings

●       Delivery timelines may vary based on your location, order volume, weather conditions, and third-party logistics constraints.

●       While we strive to deliver orders within the selected time slot, delays may occur due to circumstances beyond our control.

●       No guaranteed delivery times are promised unless explicitly stated.

3. Order Processing

●       Orders are prepared and dispatched only after successful payment.

●       You will receive an order confirmation via email/SMS once your order is placed.

●       You may receive delivery updates through our partner logistics provider or directly from our team.

4. Perishable Nature of Products

Since all our products are frozen and temperature-sensitive, we take special precautions to ensure they reach you in optimal condition.

●       Products are packed using insulated materials to preserve temperature during transit.

●       You are requested to be available at the delivery address during the expected time window.

5. Delivery Attempts

●       The delivery agent will attempt delivery once at the provided address.

●       If you are unreachable, unavailable, or the address is incorrect or incomplete:

○       The order may be marked as undeliverable,

○       And due to the perishable nature of the items, refunds or re-attempts may not be possible.

Please ensure someone is available to receive the order.

6. Shipping Fees

●       Delivery charges may apply depending on your location and order value.

●       Any applicable delivery fees will be displayed at checkout before payment.

7. Risk & Responsibility

●       Risk of product damage, melting, or loss passes to you once the order is delivered to the specified address.

●       If delivered to a security guard, front desk, neighbour, or designated alternate recipient at your request, Indulge Creamery is not responsible for product handling thereafter.

8. Delayed or Failed Delivery

We are not liable for delays caused by:

●       Incorrect or incomplete address provided by the customer

●       Unavailability of recipient

●       Traffic disruptions, extreme weather, strikes, or other unforeseen circumstances

●       Courier partner delays (if applicable)

No refunds will be issued for delayed or unsuccessful deliveries resulting from the above conditions.

9. Order Tracking

If order tracking is available, a tracking link or update message will be shared with you.
 For updates or concerns, you may contact our support team at:
care@indulgecreamery.com
+91 86553 19810