Welcome to Indulge Creamery. By using our website, purchasing our products, or interacting with our services, you agree to the following terms and policies. Please review them carefully.

Privacy Policy

This Privacy Policy governs your access to and use of the Website and outlines the manner in which we collect, use, store, share, and protect your personal information. This Policy applies to all users who access the Website through any device, including computers, mobile phones, tablets, or other electronic devices (“Devices”).

By using the Website and accessing the services, tools, and offers made available through it (“Services”), you acknowledge that you have read, understood, and agreed to be bound by the terms of this Privacy Policy. If you do not agree with this Policy, you are advised not to use the Website or its Services.

This Policy is an electronic record in accordance with the provisions of the Information Technology Act, 2000, and the relevant rules made thereunder. It does not require any physical, digital, or electronic signature.

This Privacy Policy should be read in conjunction with the Website’s Terms and Conditions.

Information We Collect

The Company may collect both personal and non-personal information during your interaction with the Website. This may include, but is not limited to:

Personal Information

We do not collect personal data (such as name, address, contact number, email) unless you voluntarily provide it to us, for example, through registration, surveys, or inquiries, or unless otherwise permitted under applicable laws.

Non-Personal Information

We may collect non-identifiable data such as your browser type, operating system, referring URL, time spent on the Website, and pages visited. This information helps us analyse user behaviour and improve the Website experience.

Communications and Utilisation Data

We may collect data generated via telecommunications use, including IP address and session data, in accordance with applicable data protection laws.

Use of Information

Your personal information may be used for:

• Responding to inquiries or customer service requests
• Facilitating access to certain features or offers
• Improving our Services based on user interests
  
• Fulfilling legal obligations or responding to legal requests
  

The Company shall not use your data for purposes other than those explicitly stated unless:

• It is related to the original purpose
  
• Required by law or court order
  
• Necessary to establish legal claims
  
• To prevent fraud or illegal activity
  
  

Cookies

The Website uses cookies to enhance user experience, personalize content, and track visitor behavior. You may configure your browser to disable cookies, but some features of the Website may not function properly as a result.

Third-Party Links and Websites

The Website may contain links to third-party websites. The Company is not responsible for the privacy practices or content of such external sites. Users are encouraged to read the privacy policies of any third-party site they visit.

Data Security and Confidentiality

We implement reasonable security measures to safeguard your personal information both online and offline. Only authorised personnel with a strict need-to-know basis have access to such data, and all employees are bound by confidentiality obligations.

However, the Company shall not be liable for any unauthorised access, hacking, or breaches that are beyond its reasonable control, including force majeure events or actions of third parties.

 

Disclosure of Information

We do not sell or rent your personal information. Your information may only be disclosed if required by law, to enforce our Terms of Use, to protect the Company’s rights, or in good faith for safety and legal compliance.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Continued use of the Website constitutes acceptance of the updated Policy. Users are encouraged to check this page periodically for changes.

Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. By using the Services, you irrevocably consent to the exclusive jurisdiction of the competent courts in Mumbai, India, in the event of any dispute arising from or in connection with your access to or use of the Website.

Cookies:

Our website uses cookies to improve site performance and personalize your shopping experience. You may disable cookies via your browser settings.

Your rights:

You may request to access, update, or delete your personal data by contacting us at care@indulgecreamery.com